On 23rd of May 2017, Erasmus Student Networkofficially announced an exclusive partnership with Ryanair.
Ryanair, as part of its 'Always Getting Better' programme, and Erasmus Student Network commit to improving Erasmus experience for all European students. That's why, from September on, Erasmus students will be offered 15% off Ryanair flights as well as a free checked-in bag with every flight booked. There will also be a special booking portal, travel tips and weekly travel offers.
Find out more about the special offer down below!
What are the benefits offered?
- 15% discount on 8 single flights (or 4 return flights).
- Free check-in luggage of 15kg with each of these 8 flights booked.
- Weekly travel offers for Erasmus students.
- Tailored Ryanair in-journey offers on the mobile app.
When does the offer start?
The offer will start from 1st September 2017 onwards.
This offer is a way of helping exchange students and interns to travel during their exchange period, so it is only applicable for flights booked, at least, 28 days in advance and for travelling dates between 1st of September to 15th of June.
Does the discount apply to every flight I book with Ryanair?
No. The offer is only available for 8 single flights booked, at least, 28 days before the date of the flight and being this within the 1st of September and the 15th of June.
Can I use this discount for flights that I have already booked?
No. The offer is only applicable from the 1st of September 2017.
Even if you have already booked flights for any date after the 1st of September 2017, the discount is not applicable as the flight has been booked before the launch of this partnership and/or not following the correct booking process through the dedicated booking platform.
Who can get access to the discount?
Every ESNcard holder properly registered in ESNcard.org and with a valid membership is eligible for the offer. A membership is valid if the ESNcard has not expired. Please consider that the ESNcard is a membership card of the Erasmus Student Network and any member needs to be either a student or intern in a mobility programme or volunteering in our Organization.
How do I access the benefits?
In order to have access to the offer, you need to follow these instructions:
- Get yourself an ESNcard, if you do not have one already.
- Register at ESNcard.org and activate your advantages by adding your ESNcard number (under the barcode) to your user profile.
- Fill in all the information requested in your ESNcard.org profile. This is really important, as it is used to identify the passenger as an ESNcard holder, hence, a person eligible for the discount and other perks.
- Go to Ryanair’s ESN dedicated website and follow the booking process - we will update this answer with the link to this site as soon as it is available.
Please take always your ESNcard with you when travelling.
How do I get an ESNcard?
Your membership card (ESNcard) can be acquired from any one of over 500 ESN sections in 40 countries across Europe. For a list of distribution points, visit ESNcard.org/getcard.
I can not validate my RYR profile, What can i do?
After checking complains from ESNcard holders about the validation in their RYR profiles, we have, once again, improved our validation system to make it faster and easier to validate the ESNcard holders information by making it not sensitive to few more common mistakes the users make when adding this information.
Still, this does mean they can add all the information in a totally random way, but there are rules they need to follow. This is so because, as mentioned before, in order to validate their details we use the information they have submitted on their ESNcard.org user profile, so the same exact information should be submitted in their myRyanair profile to make sure the system recognises it as "correct".
Worth to mention is that the info account of ESNcard.org ([email protected]) is managed by only one person, whose time is obviously limited due to the fact that he is not full-time working on this service, so to take care of all these cases individually takes quite some time. Hence, we are asking here for your help in order to make this "customer service" as smooth and effective as possible all together.
I am here below listing all the steps you can follow in order to provide to your ESNcard holders with a proper support in different cases:
- Case 1: The system gets stuck validating the information.
Explanation: The ESNcard holder has properly registered its ESNcard on ESNcard.org with all the personal information submitted. When this user tries to validate the information in myRyanair, they get the following message: "The ESN validation system is validating your information" (or similar); but it never finishes the validation process and gets stuck in that message.
Cause: The user tried to validate its details during a moment in which the system was not working properly, hence, even when the system is fixed, the validation gets stuck.
Solution: Ask the user to remove its details in their myRyanair profile and add them back so that the validation is refreshed and added back to the validation queue. If the issue persists after 24h, ask them to contact [email protected] and we will look at the case individually.
- Case 2: The system rejects the information submitted.
Explanation: After submitting the details in the user's myRyanair profile, they get the following message: "The details you have submitted have been rejected by ESN's validation system" (or similar). This means that one, more or all of the information fields submitted by the user do not match the information in their ESNcard.org profile.
Cause 1: The ESNcard holder has not created a profile on ESNcard.org.
Solution 1: Ask the user to register on ESNcard.org and carefully follow all the steps listed on ESNcard.org/ryanair.
Cause 2: The user has its profile but has not submitted all the profile information on ESNcard.org - specially: First Name, Last Name, Date of Birth, Nationality, Home University, ESNcard number (code all together in myRyanair, i.e. no white spaces).
Solution 2: Ask the user to fill in all the information (correct one and not fake) in its ESNcard.org profile and then try again to validate it in myRyanair.
Cause 3: The user has submitted all its information properly in its ESNcard.org profile, but it has failed to submit exactly the same information in their myRyanair profile (even a white space at the end of a name or similar small details might affect).
Solution 3: Ask the user to make sure this information is exactly the same (no short names, spaces, etc.) in both profiles. We have improved the validation system to make sure we minimise the impact of misspellings, spaces and other typos, but in any case the user still needs to make sure they submit the same information in both platforms or the "matching" will not work as it should.
If the user still experiences issues with the validation, ask them to contact [email protected] and, again, we will look at the case individually.
Note: every time that something is changed in their ESNcard.org's user profile in order to fix the validation issues, please ask them (if applicable) to remove their information also in their myRyanair profile and add it back, so that the system refreshes the information that needs to be validated.